Refund policy

Return & Exchange Policy

​At Silk Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 


RESTOCK FEES 

Wigs: 10% restock fee 

We realize they are an unfortunate part of shopping online but do appreciate your understanding as they are a necessary part of running our business and being able to offer you the best selection of products to choose from. 


All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ We do NOT offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

~ If you feel you have received a defective product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Silk Wigs) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.

 ~ If you wish to send a wig back, please follow these steps:

  1. Proceed to our returns page

Here you will be required to enter your order number and email and walk through the steps to create your return. Please note this must be done within 3 days of receiving your item, the day you receive it being day 1. 

  1. We will confirm your refund within 24 hours and you will receive an email regarding this confirmation. From there, you have another 24 hours to ship the wig back to the address provided below. If this occurs on a Sunday, you will have until end of day Monday to ship the piece back. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.3. Please ensure that you write your NAME and ORDER NUMBER on a piece of paper and put it into the return so we know who is sending it and can verify the wig is matching your return request.

Will my wig come precut?

Yes! All of our wigs come cut and ready to wear. This said, you can still take your wig to a stylist for further shaping if desired.


Shipping Policy


How long my wig last?

The longevity of your wig will depend on how you care for it and how long you wear it each day. Using proper styling products, minimizing heat styling to only when necessary, and not sleeping in your wig will all enhance it's lifespan.

Typically with good care, you can expect your Silk Wig to last approximately 1-2 years, however some people may find they last even longer.

How do i cut the lace?

Our best tip, go SLOW! Remember you can always cut more off, but you can't put more back on. 

We recommend you use a smaller pair of scissors to cut your lace for precision and accuracy. 

  1. Begin by using some clips and clipping all the hair away from the lace. This prevents you from accidentally cutting any hair.
  2. Slowly trim around the hairline, starting at one ear and finishing at the other. 
  3. Aim to leave about 1/4 - 1/2 inch of lace beyond  the hairline. If you cut directly to the hairline, you may find you have issues with the lace sitting flat against your forehead. 
  4. Once you've made your cuts, try the wig on and see how it looks. From there, you can choose to cut more if necessary.

Can i use heat tools on my wig?

Definitely! You can style this wig any way you'd style your normal bio hair. This said, remember that heat tools do cause damage (just as they would your real hair), so proceed with caution. 

Here are some tips to help save your hair from damage: 

  1. Keep your setting to a maximum of 300 degrees. 
  2. Use smaller sections. This allows you to keep the heat on the hair for less time, therefore reducing the damage. 
  3. Use a quality heat protectant spray. 
  4. Heat style only as necessary. Most will hold a curl well up to a week or longer.

What products should i use with this hair?

We recommend high-quality, salon grade products. Avoid products that contain sulfates and try and choose ones that are for color treated hair. Remember, your hair is an investment and quality products protect that investment. It's worth it to spend a little more on a high quality product.

How often should i wash my wig?

How often you wash it depends on how long you wear it each day, how much you perspire and how much product you use in the hair. We recommend washing once every 1-3 weeks with all these factors considered. 

When your hair stops moving as naturally as it should, that's a good indication it's time for a wash.

Will i need to use glue or tape?

Nope! These wigs come with a special cap that hugs your head so you can simply put on and go. They are designed to be used without any adhesives, including tape, glue, clips, or wig grips.

Multidirectional?

Yes! Our wigs come with a full silk top, meaning you can part the wig anywhere on the top of the head just as you would your real hair and still maintain that realistic looking scalp.

At Silk Wigs, we do our very best to portray our wigs as accurately as possible. This said, we are unable to control the variances that can come from computer screens as well as different lighting scenarios. Likewise, many of our products are specialty colors and where they are parted or how they are styled can also influence exactly how they look.

We ask for your understanding with regards to this and know that there may be slight variances in how your wig looks when it arrives out of the box. Any return made in nature of this will still quality for restock fees.