Our Policy
Return & Exchange Policy
At Silk Wigs, we want you to be happy with your purchase. If for whatever reason, you are not completely satisfied with your purchase, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions.
~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead.
~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. Please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 may be reduced from your refund. Each item will be inspected before the refund is given.
- To ensure the safe return of your wig, we require that you package it in a secure and protective manner to prevent damage during shipping.
- We recommend placing the wig in an additional bag to prevent the hair from getting caught in packing tape and to protect it from damage.
- Please make sure to seal the package securely with packing tape to prevent the wig from shifting during transit.
- We are not responsible for damage caused by inadequate packaging or improper shipping methods.
By following these guidelines, you can help ensure that your wig arrives back at our facility in good condition, and we can process your return or exchange more efficiently.
RESTOCK FEES
Wigs: 10% restock fee
We realize they are an unfortunate part of shopping online but do appreciate your understanding as they are a necessary part of running our business and being able to offer you the best selection of products to choose from.
All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you.
~ We do NOT offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying and for help with we offer free consultation either virtually or in person.
~ If you feel you have received a defective product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Silk Wigs) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.
~ If you wish to send a wig back, please follow these steps:
- Proceed to contact us page and fill out info including your order number.
- We will confirm your refund within 24 hours and you will receive an email regarding this confirmation. From there, you have another 24 hours to ship the wig back to the address we will provide. If this occurs on a Sunday, you will have until end of day Monday to ship the piece back. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.3. Please ensure that you write your NAME and ORDER NUMBER on a piece of paper and put it into the return so we know who is sending it and can verify the wig is matching your return request.